Refund & Policy

At Novanest Boutique, we are committed to providing exceptional educational experiences. We design our courses with care and believe in their transformative value. This refund policy is designed to be fair to both our students and our commitment to quality education.

Our digital courses are eligible for refunds under the following conditions:

• 14-Day Satisfaction Guarantee: Full refund within 14 days of purchase if the course does not meet your expectations
• Technical Issues: Full refund if you experience persistent technical issues that prevent access
• Course Completion: No refunds after completing more than 30% of course content
• Time Limit: Refund requests must be made within 14 days of purchase

To request a refund, please contact us with your order details and reason for the request. We typically process refunds within 7-10 business days.

Refunds are not available in the following circumstances:

• After 14 days from the date of purchase
• If more than 30% of course content has been accessed or downloaded
• For digital products that have been fully downloaded or accessed
• For personalized or custom content created specifically for you
• If the refund request is based on subjective dissatisfaction without specific feedback
• For promotional or discounted purchases marked as "final sale"

Here's what to expect when requesting a refund:

We understand that sometimes a different course might be more suitable. We offer the following alternatives to refunds:

• Course Exchange: Transfer to a different course of equal value within 30 days
• Credit: Store credit valid for 6 months for future purchases
• Gift Transfer: Transfer course access to another person

To request a course transfer or exchange, please contact us with your preferences.

In certain situations, we may make exceptions to our standard policy:

• Documented medical emergencies
• Bereavement or family emergencies
• Technical issues that we cannot resolve
• Course cancellation by Novanest Boutique

For special circumstances, please contact us directly with documentation, and we will review your case individually.

If you are dissatisfied with our refund decision, we offer the following resolution process:

1. 1. Contact us with specific concerns about the decision
2. 2. We will review your case with a senior team member
3. 3. Final decision communicated within 5 business days

We may update this refund policy periodically to reflect changes in our practices or legal requirements. Significant changes will be announced on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.